Our Vision: Our Pledge To Customer Satisfaction
Why You Are Our Vision
Our Vision & Values
Our Vision = Your Vision = 100% customer satisfaction
- We’re here to help more people live life as fully as possible
- We believe everyone has the right to personalised and thorough eyecare, delivered with care
- We’re growing our business by attracting the best people to work as partners
Our vision will take us to exciting new places but we won’t stop there. Our ultimate goal is to drive, shape and secure the future for independent practices. Giving customers the clinical excellence they expect and the heartfelt service they deserve. It’s not just about what we do, but how we do it.
Our Values
What drives us? The same compelling vision, supported by our independent values – Listen, Empathise, Educate, Delight.
The values that bring us together are at the heart of everything that we do:
- We support one another and reward the exceptional
- We are with our customers for life
- We continuously look for ways to improve
- We work together as a team to grow the company
- We go above and beyond
Our purpose
We put our heart and soul into helping customers live their lives to the full. We care that each person is examined in the most thorough and caring way possible.
We understand each customer’s needs, learn about your lifestyle, give you time and advice on completely personalised solutions to protect your eyesight – so that you can make the best choices for yourself.
It helps when you are working in a state of the art practice with advanced technology like OCT and retinal camera at your fingertips. Plus, the results are even more satisfying when you are working alongside licensed Dispensing Opticians who know just how to fulfil the prescription (no matter how complex).
We see things differently
For us, the customer journey is all about care – delivering clinical excellence through brilliant technology, all rooted in a deep understanding of each customer’s unique lifestyle – and delivered by amazingly passionate, caring and fully qualified staff.
We believe in taking time to deliver a genuinely personalised and caring service so our standard eye examinations last 30 minutes or longer; because great service makes people happy, and happy people stay with us for longer.
Legal Notice
The information below applies to all the information contained on the royallondonoptometry.ca Website.
The users of this Website agree to comply with the terms set out below.
TERMS OF USE
Royal London Optometry owns and operates a Website at royallondonoptometry.ca (hereinafter referred to as the “site” or
“Website”). Royal London Optometry® trademark except as otherwise noted on the site, which is accessible
to all users (hereinafter referred to as the “user” or “users”). Refrain from using this Website unless you
agree to comply with the conditions.
RISKS ASSOCIATED WITH INFORMATION
Information on this Website is intended for informational purposes only and has no contractual value.
Royal London Optometry reserves the right to modify the content of this site. At any time, without prior notice.
Royal London Optometry assumes no liability for errors or omissions in the content of this Website or for
information reliability or completeness of said information.
Information published on this Website is based on marketing, statistical or commercial services or other sources
the Royal London Optometry considers reliable and are the sole responsibility of their authors and not of
Royal London Optometry. We do not assume any liability for the accuracy or completeness of said information and in
no circumstance should this information be regarded as such. Opinions and information as presented on this site
reflect our position as of the date of publication and are subject to change without notice.
UPDATING OF THE WEBSITE UNDER THE RESPONSIBILITY OF Royal London Optometry
Royal London Optometry, its employees and directors will not be liable for damages incurred as a result of the
information published on this site, for the views and advice published, expressed or implied regardless of its
nature.
Royal London Optometry expressly refuses any and all responsibility for the manner in which the user of the site may
use the information contained, in any decisions that may be made and in the actions that may or may not be taken
based on said information.
COPYRIGHT PROTECTION
Presentations made and contained on this site are the intellectual property of Royal London Optometry. Reproduction
in whole or in part of this site on any other medium in prohibited without the express permission of
Royal London Optometry.
User may solely use the information contained on this site for personal use. Reproduction in whole or in part of
said information on paper may only be performed for personal use. Said information is not to be copied,
distributed or transmitted to third parties nor may it be inserted in a document or other medium.
HYPERTEXT LINKS
The links to external Websites and their content shall not be prejudged and Royal London Optometry will in no way be
held responsible for any direct or indirect prejudice that may result from gaining access to and usage of said
sites.
CONFIDENTIALITY
Royal London Optometry draws the attention of the user to the fact that all communication transmitted through this
Website remains in the public domain and not the private domain. OSI cannot accept responsibility for the
security of the transmission of information.
The confidentiality and integrity of the information circulating over the internet cannot be ensured.
Royal London Optometry cannot accept responsibility in the case that data contained on this site is intercepted.
Royal London Optometry site uses cookies. These cookies are small text files saved on the hard disk of a user's
computer. These files are completely harmless and cannot contain viruses. These cookies are used to analyze
visits to the site. Royal London Optometry calls upon Google Analytics to help track how users use the site. The
number of visitors, path taken to access the site and length of each visit are measured. The cookies cannot, in
any way, identify the user. All data is completely anonymous and compiled solely for the purpose of improving
the site and tailoring the content to the needs of its visitors.
The person responsible for the protection of personal information is the owner of : Royal London Optometry
VIRUSES AND TECHNICAL GLITCHES
Royal London Optometry makes no representations that the content of this site is free of infections, viruses, worms,
Trojan horses and/or other codes with contaminating or destructive properties. It is the user's responsibility
to take protective measures.
Royal London Optometry DECLINES ALL RESPONSIBILITY IN THE EVENT OF ANY INTERRUPTION OR NON-AVAILABILITY OF THE
SERVICE
Under no circumstances shall Royal London Optometry be held responsible for transmission errors of any sort, such as
loss of or damage to data, or changes of any type whatsoever, including direct or indirect damage resulting from
the use of the services provided on this site.
JURISDICTION
This Agreement shall be governed by and construed in accordance with the laws of the province of BC.
Any dispute arising of this Agreement shall be brought before the court in the judicial district of
Royal London Optometry's head office.
Address:
2 - 3248 King George Blvd, Surrey BC;
Tel: [778] 294-2236.
PUBLISHING FIRM
Royal London Optometry
2 - 3248 King George Blvd, Surrey BC
Tel: [778] 294-2236