Our Vision: Our Pledge To Customer Satisfaction

Why You Are Our Vision

Our Vision & Values

Our Vision = Your Vision = 100% customer satisfaction

  • We’re here to help more people live life as fully as possible
  • We believe everyone has the right to personalised and thorough eyecare, delivered with care
  • We’re growing our business by attracting the best people to work as partners

Our vision will take us to exciting new places but we won’t stop there. Our ultimate goal is to drive, shape and secure the future for independent practices. Giving customers the clinical excellence they expect and the heartfelt service they deserve. It’s not just about what we do, but how we do it.

Our Values

What drives us? The same compelling vision, supported by our independent values – Listen, Empathise, Educate, Delight.

The values that bring us together are at the heart of everything that we do:

  • We support one another and reward the exceptional
  • We are with our customers for life
  • We continuously look for ways to improve
  • We work together as a team to grow the company
  • We go above and beyond

Our purpose

We put our heart and soul into helping customers live their lives to the full. We care that each person is examined in the most thorough and caring way possible.

We understand each customer’s needs, learn about your lifestyle, give you time and advice on completely personalised solutions to protect your eyesight – so that you can make the best choices for yourself.

It helps when you are working in a state of the art practice with advanced technology like OCT and retinal camera at your fingertips. Plus, the results are even more satisfying when you are working alongside licensed Dispensing Opticians who know just how to fulfil the prescription (no matter how complex).

We see things differently

For us, the customer journey is all about care – delivering clinical excellence through brilliant technology, all rooted in a deep understanding of each customer’s unique lifestyle – and delivered by amazingly passionate, caring and fully qualified staff.

We believe in taking time to deliver a genuinely personalised and caring service so our standard eye examinations last 30 minutes or longer; because great service makes people happy, and happy people stay with us for longer.

Legal Notice

The information below applies to all the information contained on the royallondonoptometry.ca Website.

The users of this Website agree to comply with the terms set out below.


Royal London Optometry owns and operates a Website at royallondonoptometry.ca (hereinafter referred to as the “site” or “Website”). Royal London Optometry® trademark except as otherwise noted on the site, which is accessible to all users (hereinafter referred to as the “user” or “users”). Refrain from using this Website unless you agree to comply with the conditions.


Information on this Website is intended for informational purposes only and has no contractual value. Royal London Optometry reserves the right to modify the content of this site. At any time, without prior notice. Royal London Optometry assumes no liability for errors or omissions in the content of this Website or for information reliability or completeness of said information.

Information published on this Website is based on marketing, statistical or commercial services or other sources the Royal London Optometry considers reliable and are the sole responsibility of their authors and not of Royal London Optometry. We do not assume any liability for the accuracy or completeness of said information and in no circumstance should this information be regarded as such. Opinions and information as presented on this site reflect our position as of the date of publication and are subject to change without notice.


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This Agreement shall be governed by and construed in accordance with the laws of the province of BC. Any dispute arising of this Agreement shall be brought before the court in the judicial district of Royal London Optometry's head office.
2 - 3248 King George Blvd, Surrey BC;
Tel: [778] 294-2236.


Royal London Optometry
2 - 3248 King George Blvd, Surrey BC
Tel: [778] 294-2236